A little off topic

I'm going to go a little off topic here for a minute, I just need to vent. What the hell is wrong with some of the laziest motherfucking people I've come across lately? Without really giving away much about myself personally, I'm an Network Administrator for a company. What that means is that I am responsible for the computers and servers within my company. When I found that a library's ip address was ping scanning me, I did a nice courtesy call to the library's Network Administrator and let them know that someone was coming into their system and doing a ping scan. That in of itself isn't truly hacking, but it can be the start of hacking if used improperly.

What do I get for my courtesy? "There's nothing I can do to help you". The absolute first words out of this guys mouth. Now he claims that the library doesn't keep log files on their servers because of privacy concerns. Fair enough. But I offered to give him time/date/ip address of the incident to help him find people who are screwing around doing things on his network. He fell silent. He told me he didn't have the money in the budget to do anything. I told him that he could ban my ip address so that anyone coming into the library, would automatically be denied at their server instead of mine. His response was "Well then I would have to ban ip addresses all over the place" Well no shit. If you have multiple routers, you will have to ban my ip address in all of those places.

It just bothers me that the lack of help that I got from this guy and I got the feeling that he was in over his head when it came down to my suggestions on how to remedy this problem. No problem, I've been known to not know about certain things from time to time. Being in IT, you're always learning new things. There's always something you don't know. But the difference between a good IT guy and a crappy one isn't so much as what you know, it's what you do when you don't know and having the pride in craftsmanship to do something about it when a problem arises and not just a simple "I can't help you". My grandfather would never just throw up his arms and say "I can't do it". He'd find out a way to get whatever needed to be done, done. And I'm the same way.

Travis